Returns & OrderingReturns & cancellations
What is your returns policy?
The returns of the flute is at the customers expense unless otherwise agreed by RKF. Items are to be returned in a strong protective material such as thick cardboard postal tube. We recommend insuring the item for transit as RKF cannot accept responsibility for loss or damage by your chosen delivery services.
If you would like to return your flute after a year then RKF are happy to purchase your flute back at 50% of the original sale cost, so long as it is in the same saleable condition.
Custom flutes may not be returned unless there is a manufacturing defect which we would endeavour to fix in reasonable time.
How do I make a return?
If a return is still necessary then please package safely and securely (recommended in a postal tube) to our workshop address via insured shipping.